Terms and Conditions
1. Acceptance of Terms
By downloading, installing, or using the Vavo Chat application ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.
2. Description of the Service
Vavo Chat provides end-to-end encrypted communication. The Service currently includes:
- One-to-one and group messaging, including media, documents, voice messages and disappearing messages
- Voice and video calls
- Stories, which are visible to the audience you choose and expire after 24 hours
- A web companion you pair with your phone by scanning a QR code
- Safety-number verification for confirming the identity of the people you talk to
These Terms apply to all of it. Where a section refers to messages or content, it applies equally to calls and stories unless stated otherwise.
3. Eligibility
You must be at least 13 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. Users under 18 must have parental or guardian consent.
4. Account Registration
To use the Service, you must create an account. You may register with a valid email address or phone number, or sign in with Apple or Google. Once your account exists you may additionally register a passkey or enable two-factor authentication. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Keeping your contact information up to date
Your unique 8-digit hexadecimal PIN code is assigned upon registration and serves as your identity on the platform.
5. Acceptable Use Policy
You agree not to use the Service to:
- Transmit unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
- Impersonate any person or entity or falsely state your affiliation
- Transmit spam, chain letters, or unsolicited communications
- Interfere with or disrupt the Service or servers
- Attempt to gain unauthorized access to other users' accounts
- Engage in any activity that violates applicable laws or regulations
- Distribute malware, viruses, or any other harmful software
- Harvest or collect user information without consent
- Evade a ban or account restriction, including by creating a new account
6. End-to-End Encryption
Vavo Chat employs end-to-end encryption using the Signal Protocol. This means:
- Only you and your intended recipients can read message content
- Vavo Chat cannot access the plaintext of your messages
- Call setup is encrypted the same way, and call media is encrypted in transit. Where the two devices cannot reach each other directly, media is relayed through our TURN server, which forwards it without being able to decrypt it.
- You are solely responsible for the content you send
- Because we cannot read your messages, we cannot recover them for you if you lose your device
7. Intellectual Property
The Service, including its design, logos, trademarks, and all software components, are the property of Vavo Chat and are protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written consent.
8. User Content
You retain ownership of all content you create, transmit, or share through the Service. By using the Service, you grant Vavo Chat a limited license solely to facilitate the transmission and delivery of your encrypted content. Due to end-to-end encryption, Vavo Chat does not have access to the content of your messages.
9. Subscription Services
The Service is currently available on the free Basic plan. Paid subscription plans (Pro, Pro Plus) are announced but are not yet available for purchase. When they launch, subscription terms, pricing, and features will be subject to change with reasonable notice, and cancellation and refund policies will be governed by the respective app store policies.
10. Content Moderation
Due to end-to-end encryption, Vavo Chat cannot proactively monitor, scan or filter message content. Moderation is therefore entirely report-driven, and reporting works as follows:
- When you report a message, your app decrypts it on your device and uploads the readable content - text, or a decrypted copy of the media - to us. Reporting is a deliberate decision to disclose that specific message to our moderation team.
- We store the reported content together with the account identifiers of the sender and the reporter, the message timestamp, the reason given, and the outcome of the review. Reported media is deleted automatically when its retention period expires; reported text is kept while the report is open and for up to 12 months after resolution.
- Reports are reviewed by our moderation team. Violations may result in warnings, temporary bans, or permanent account suspension, and we keep a record of any warning or restriction applied to an account.
- To make bans effective, a ban may also apply to the device the banned account was registered on.
Section 7 of our Privacy Policy describes what a report contains and how long it is kept in more detail.
11. Termination
We may suspend or terminate your account if you violate these Terms. You may delete your account at any time through the app settings.
Deleting your account erases your email address, phone number, password, avatar and status message, deletes your undelivered messages and your contacts, revokes every signed-in device, and unlinks any Apple or Google sign-in. Your 8-digit PIN is deliberately retained and permanently reserved so that it can never be reissued to another user, who would otherwise inherit your old QR codes and invitation links; the reserved PIN is not linked to any personal data. Data stored on your own device is managed by you.
12. Limitation of Liability
To the maximum extent permitted by law, Vavo Chat shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. The Service is provided "as is" without warranties of any kind, either express or implied.
13. Indemnification
You agree to indemnify and hold harmless Vavo Chat from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes through the app or email. Continued use of the Service after changes constitutes acceptance of the revised Terms.
16. Contact
For questions about these Terms, please contact us at [email protected] or visit our Support page.