How Can We Help?

We're here to make sure you have the best experience with Vavo Chat.

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Email Support

Send us an email and we'll get back to you as soon as possible.

[email protected]

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FAQ

Find quick answers to the most commonly asked questions.

Browse FAQ

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In-App Support

Access support directly from the Vavo Chat app via Settings.

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Common Troubleshooting

Not Receiving Messages?

Check your internet connection, ensure notifications are enabled in your device settings, and verify that background app refresh is turned on for Vavo Chat.

Can't Log In?

Try resetting your password via the login screen. If you registered with a phone number, request a new OTP. Ensure your app is updated to the latest version.

Messages Not Encrypting?

End-to-end encryption is automatic. If you see a security warning, it may indicate your contact has re-installed the app. Verify their safety number to confirm.

Web Companion Issues?

Ensure your mobile device is online and has an active session. Try disconnecting and re-scanning the QR code. Use a supported browser (Chrome, Firefox, Safari, Edge).

Feature Requests & Feedback

We love hearing from our users. If you have a feature idea or feedback on how we can improve Vavo Chat, reach out to us at [email protected].